Continuity of care is a multi-factorial phenomenon resulting from a combination of adequate access to care for patients, good interpersonal skills, good information flow and uptake between providers and organizations, and good care coordination between providers to maintain consistency.
For patients and family members, it is the experience of care as connected and coherent over time.
For providers, it is the experience of having sufficient information and knowledge about a patient to best apply their professional competence, and the confidence that the patient's care is recognized and pursued by other providers.

See reference for more information.

Heller, K. S., Solomon, M. Z., & Initiative for Pediatric Palliative Care (IPPC) Investigator Team. Continuity of care and caring: what matters to parents of children with life-threatening conditions. Journal of Pediatric Nursing 2005; 20(5): 335-346.