The person employed by the hospice / palliative care service to recruit, train, support and coordinate all the work done by volunteers within the organization.
In many countries volunteers play a major role in the palliative care unit though only a few use volunteers for direct "hands-on" patient care, most being used to help create and maintain a "homely" atmosphere.
They work as telephone switchboard receptionists, flower arrangers, office workers, librarians, staff in coffee rooms and in charity shops.
The volunteer services manager may have a handful of volunteers to support and supervise or several hundred.
The volunteer services manager must be trained in personnel management, have a deep understanding of the philosophy of palliative care.
Doyle D. Volunteers in hospice and palliative care : a handbook for volunteer service managers. Oxford, London and New York. Oxford University Press. 2003. / Scott R, Howlett S. Volunteers in hospice and palliative care .